Swifty control: authorised access
Recordings, transcripts, summaries and conversation outcomes are available only to users with the appropriate access.
Security, privacy and governance
Keep every customer conversation controlled, visible and reviewable.
The dealership sets the operating rules. Access to recordings, transcripts, summaries and outcomes is limited by permission. Human escalation and approved legal information remain clear.
Service conversationOne record of what happened
RecordingTranscriptAI summary
Customer requested a service. Tuesday at 9am was agreed and the appointment was added to the diary.
Access stays controlled
Only users with access can view the recording, transcript and summary.
Your team can review the conversation
See the customer request, what was said and the resulting action.
Data handling and workflow rules are agreed with your dealership. See the approved privacy policy and terms for legal information.
Published control model
What Swifty publishes and what customers configure.
Swifty control: conversation evidence
Calls are recorded, transcribed and summarised by AI so authorised users can review what happened and the resulting action.
Swifty boundary: personal information
Swifty does not disclose personal information during customer conversations. The remaining permitted scope is agreed with the customer.
Customer configuration: journey rules
The customer defines the permitted journeys, introduction, disclosure, access, retention details and who owns each outcome.
Customer configuration: booking and escalation
The customer defines booking authority and the human routes used for complaints, sensitive circumstances, unusual requests and conversations outside the approved scope.
Published legal foundation
The approved Privacy Policy and Terms and Conditions explain Swifty's legal roles, processing, service responsibilities and contractual framework.
Fixed published Swifty controls
- Calls are recorded, transcribed and summarised by AI.
- Only users with the appropriate access can view recordings, transcripts and summaries.
- Swifty does not disclose personal information during customer conversations.
- The approved Privacy Policy and Terms and Conditions remain the authoritative public legal documents.
Controls agreed with each customer
The customer defines the permitted journey, introduction and disclosure, booking authority, human escalation, access, retention details, outcomes and operating controls. Those choices still need to follow the applicable requirements and agreed contract.
Frequently asked
Security and governance questions.
Are Swifty calls recorded?＋
Yes. Calls are recorded, transcribed and summarised by AI. Only users with the appropriate access can view those records.
Who decides the conversation controls?＋
The customer defines the permitted journey, introduction and disclosure, booking authority, human escalation, access, retention details, outcomes and operational controls, subject to applicable requirements and agreed contracts.
Does Swifty disclose personal information during customer conversations?＋
No. Swifty does not disclose personal information during customer conversations. The customer and Swifty still need to agree what data the service may access and how each journey should verify, respond or hand over.
Review your requirements
Bring your security, privacy and governance questions.
We will review the intended journeys, data access, recording, user permissions, escalation, retention and customer responsibilities for the proposed implementation.
Book a security review