Dealership aware conversations
Respond within the dealership's approved sales, service and customer experience scope.
AI webchat for dealerships
Turn website questions into dealership actions.
Swifty answers website visitors using dealership approved information, collects the useful customer and vehicle details and moves suitable enquiries to a booking, follow up action or person.
AI AssistantAsk me anythingHello, I'm your digital assistant. I'm here to help you any time.Hello, I'm wondering if I am in a position to part-ex my current vehicle. I'm looking for a petrol saloon in red, with a power boot and a panoramic roof. I'm looking to pay on PCP up to £500 per month. My settlement figure is about £16,500.You may be able to part-exchange your current vehicle, but the team would need to inspect it before confirming its value against your settlement figure. Would you like a new or used petrol saloon?UsedWe have one used saloon that closely matches: a red metallic plug-in hybrid at £469 per month on representative PCP. It is a petrol plug-in hybrid, so the team would need to confirm its powered boot and panoramic roof before you proceed.
Saloon1.5 plug-in hybrid · Red£33,995 · £469/month (representative PCP)View vehicleBook a test driveContact mePlease contact me about the Saloon, 1.5 plug-in hybrid, £33,995 · £469/month (representative PCP).Could I have your full name, email address and UK phone number so the sales team can contact you about this saloon and discuss your part-exchange?Mr Smith, [email protected], 07700 900123Thanks. Your enquiry has been sent. You should receive a confirmation email shortly. If it doesn't arrive, please contact the dealership directly.Type your message...
Saloon1.5 plug-in hybrid · Red£33,995 · £469/month (representative PCP)View vehicleBook a test driveContact mePlease contact me about the Saloon, 1.5 plug-in hybrid, £33,995 · £469/month (representative PCP).Could I have your full name, email address and UK phone number so the sales team can contact you about this saloon and discuss your part-exchange?Mr Smith, [email protected], 07700 900123Thanks. Your enquiry has been sent. You should receive a confirmation email shortly. If it doesn't arrive, please contact the dealership directly.Type your message...Webchat capabilities
A useful dealership conversation before the visitor leaves the website.
Customer and vehicle details
Capture the relevant enquiry, vehicle, contact and preference details required for the next action.
Appointment journeys
Move suitable service, MOT, sales and test drive conversations into the dealership's booking process.
Human handoff
Escalate or create a dealership follow up when the conversation needs a person or falls outside the approved scope.
Website journeys
Give common sales and service questions a useful next step.
Vehicle enquiries
Capture the vehicle of interest, visitor questions and intended next step for dealership follow up.
Test drive requests
Move ready to book visitors into the dealership's test drive appointment or request process.
Service and MOT questions
Understand the visitor's need and move suitable conversations towards an appointment or service team follow up.
Frequently asked
Automotive Webchat questions.
Can Webchat support both sales and service enquiries?＋
Yes. Swifty can support configured sales, vehicle, service, MOT and appointment journeys within the dealership's approved scope.
Can a visitor request an appointment through Webchat?＋
Yes. Suitable visitors can enter the same configured appointment layer used by Swifty's Voice AI and Lead Management journeys. The exact result may be a confirmed booking, appointment request or dealership follow up depending on system access and rules.
Can a visitor reach a dealership team?＋
Yes. The dealership defines when Webchat should create a follow up, use another approved contact route or hand the conversation to a person.
Bring your website journeys
See how Swifty would handle your dealership web enquiries.
We'll use your common questions, appointment journeys, dealership rules, human handoffs and required outcomes to make the demonstration relevant.
Book a Webchat demo