Answers when every department is closed
A number can have its own out of hours agent. It takes over only when every department at the dealership is closed.
Automotive answering service
Out of hours call answering for UK car dealerships.
When every department is closed, Swifty answers the call and finds out what the caller needs. It books the visit, books a callback at a time the caller chooses, or takes a message for the right team.
Swifty AI · 00:24Out of hours AI
SwiftyGood evening, thanks for calling. We're closed at the moment, but I can still help. CallerOkay. My car needs an MOT next week. Swifty checks availabilitySwiftyI can do Tuesday at half past eight. Does that work for you? CallerYes, please. SwiftyThat's booked for Tuesday at half past eight. Tuesday, 8:30am. MOT booked.
SwiftyGood evening, thanks for calling. We're closed at the moment, but I can still help. CallerOkay. My car needs an MOT next week. Swifty checks availabilitySwiftyI can do Tuesday at half past eight. Does that work for you? CallerYes, please. SwiftyThat's booked for Tuesday at half past eight. Tuesday, 8:30am. MOT booked.The short answer
How can a UK car dealership stop missing phone calls?
Ring each of your own lines when you are closed and when the team is busy, and make sure that no line ends at voicemail. Swifty AI can answer the main line, calls at busy times and calls out of hours, so each caller can book a visit, ask for a callback or leave a message.
What it does
What happens to a call when you are closed.
Books the visit
Swifty offers free times from your DMS and books MOT, service, repair, warranty and recall work on the call.
Books a callback
The caller chooses a time, and your team rings them back. Your team claims or assigns each callback.
Takes a message for the right team
If the caller only wants to leave a message, Swifty writes it for the right department or person.
Follows your opening hours
Swifty does not put a caller through to a closed department. We set your opening hours and holiday dates for you, including special hours.
Keeps a record for the morning
Each call has a recording, a transcript and a summary. Your team sees each message as a task on the Switchboard page.
Voice AI customer results
What changed when Swifty handled routine dealership calls.
The percentage results come from customer implementations of Swifty Voice AI and are based on internal operational data. The voice minutes figure is a separate total from customer usage reporting.
reduction in measured human time spent on routine calls
Less human time was needed for the routine call journeys included in the internal review.
of measured call minutes handled by Swifty Voice AI
AI voice minutes handled across customer accounts
How Voice AI compares with other ways to answer calls.
A general comparison of common ways to handle dealership calls. Swifty follows your dealership's approved rules, systems and scope for each journey.
| Out of hours | Busy periods | Knows why they call | Takes the details | Right team | Bookings | Records the call | |
|---|---|---|---|---|---|---|---|
| Swifty Voice AIAnswers day and night, takes the overflow at busy times and follows your rules. | Yes | Yes, as overflow | Yes | Yes | Yes, by your rules | Yes | Yes |
| Extra receptionistStaffed hours only, and one call at a time. | Staffed hours only | One call at a time | Yes | Yes | Yes | Yes | If notes are taken |
| VoicemailTakes a message, if the caller leaves one. | Takes a message | Takes a message | No | If the caller leaves them | No | No | Audio message only |
| Phone menu (IVR)Callers pick from a menu, then wait in a queue. | Menu only | Queues the caller | By menu choice | No | By menu choice | No | No |
Missed call calculator
What could unanswered calls cost your dealership?
Enter your own figures to estimate the booking value behind calls that nobody answers.
1,500
15%
20%
£200
- Unanswered calls each month
- 225
- Possible bookings each month
- 45
- Possible booking value each month
- £9,000
Possible booking value each year£108,000
This estimate uses only the figures you enter. It is not a Swifty customer result.
Book a Voice AI demoWhen it helps
The calls that come in when nobody is there.
After the showroom closes
A customer rings at seven in the evening about a car they saw online. Swifty books a callback from the sales team at a time that suits them.
Sundays and bank holidays
A customer wants an MOT next week and rings when you are closed. Swifty offers a free time and books it.
Before the team arrives
A customer rings early with a question about their repair. The message is waiting when the team opens.
Frequently asked
Questions dealers ask about out of hours calls.
How can a UK car dealership stop missing phone calls?＋
First, ring each of your own lines when you are closed and when the team is busy. Note where a call rings out or ends at voicemail. Then cover those gaps. Swifty AI can answer your main line first, take the overflow when your team is busy, and answer when every department is closed.
What does the AI do when every department is closed?＋
Swifty answers the call and finds out what the caller needs. It can book a visit, book a callback at a time the caller chooses, or take a message for the right department. It does not put the caller through to a closed department.
Can it book appointments out of hours?＋
Yes. Swifty offers free times from your DMS and books MOT, service, repair, warranty and recall work on the call. It can also book a callback from your team at a time the caller chooses.
How does my team get the messages and callbacks?＋
Each message shows as a task on the Switchboard page, with the message, the call recording and the transcript. Each callback goes into the callback queue, where your team can claim or assign it.
Does it work with our phone system?＋
Yes. You keep your phone system, for example Mitel, Avaya or 8x8. Your system sends the calls to a Swifty number when the dealership is closed.
What about Christmas and bank holidays?＋
We set your holiday dates for you. Each date can be closed or have special hours, so Swifty knows when to answer.
How is this different from an out of hours answering service?＋
A traditional answering service uses people to take your calls. Swifty uses AI built only for car dealerships. It records every call and keeps a transcript, so your team can check what the caller said.
How much does it cost?＋
Price on request. Book a demo and we will prepare a quote for your dealership.
See it on your calls
Hear Swifty answer an out of hours call.
We will show you how Swifty answers when your departments are closed, and what your team sees when they open.
Book a demo