Intent based routing
Understand why the customer is calling before selecting the right destination or next action.
AI call routing for dealerships
Route every dealership caller to the right next step.
Swifty finds out why each customer is calling, follows the dealership's routing rules and moves the conversation to the right team, booking or backup action.
Swifty AI · 00:40Service team
SwiftyGood morning Mr Jones, I'm your digital assistant. I can see you recently called for our Service team. Would you like me to put you through to them? CallerYes. SwiftyI'll put you through to the Service team. First Service numberNo answer, 15 sNext Service numberAnswered, 5 sConnected to the Service teamParts departmentNo answer, 45 sSwiftyI'm sorry, nobody was available in Parts. Would you like to leave a message for a callback? CallerYes, please. SwiftyMay I have your full name please? CallerIt's Mrs Taylor. SwiftyThanks. And what is the reason for your call? CallerWanting to receive an update on car parts and when works will be booked in. SwiftyGreat, I've taken down all your details and I'll make sure the team gets back to you as soon as possible. Message taken for Parts
SwiftyGood morning Mr Jones, I'm your digital assistant. I can see you recently called for our Service team. Would you like me to put you through to them? CallerYes. SwiftyI'll put you through to the Service team. First Service numberNo answer, 15 sNext Service numberAnswered, 5 sConnected to the Service teamParts departmentNo answer, 45 sSwiftyI'm sorry, nobody was available in Parts. Would you like to leave a message for a callback? CallerYes, please. SwiftyMay I have your full name please? CallerIt's Mrs Taylor. SwiftyThanks. And what is the reason for your call? CallerWanting to receive an update on car parts and when works will be booked in. SwiftyGreat, I've taken down all your details and I'll make sure the team gets back to you as soon as possible. Message taken for PartsRouting capabilities
A smarter dealership switchboard with clear rules and backup actions.
Department and site rules
Route sales, service, parts and reception enquiries around the dealership group's approved team and location structure.
Opening hours logic
Apply different primary, overflow and out of hours routes according to the relevant department or site's availability.
Transfers with useful information
Capture the customer, vehicle and reason for calling before moving a suitable conversation to a dealership team.
Dealership routing scenarios
Route calls around your departments, sites and opening hours.
Primary dealership switchboard
Use Swifty as the first answering layer to identify intent and route callers across configured dealership teams.
Overflow routing
Give callers a useful response and route or capture the conversation when dealership lines or teams are busy.
Out of hours response
Apply approved closed hours journeys so customers can leave useful context, request a booking or reach an appropriate fallback.
Frequently asked
AI call routing and switchboard questions.
Can it route sales, service, parts and reception calls?＋
Yes. Swifty can be configured around the dealership's approved departments, destinations and escalation rules for sales, service, parts, reception and other agreed journeys.
Can Swifty handle primary, overflow and out of hours routing?＋
Yes. Swifty can operate as the primary answering and routing layer, provide overflow coverage when teams are busy, and apply configured out of hours journeys.
What happens if the intended team or line is unavailable?＋
Swifty follows the dealership's approved fallback path. This can include another destination, capturing the caller's details and reason for calling, arranging a follow up or using another human route.
Bring your routing map
See how Swifty would route your dealership calls.
We'll use your departments, sites, opening hours, transfer destinations and fallback rules to make the demonstration relevant.
Book a switchboard demo