reduction in measured human time spent on routine calls
The recorded reduction in human time required for the routine call journeys included in the internal review.
Evidence and methodology
How we define our Voice AI customer results.
Recorded results
What the internal operational data shows.
The percentages describe measured Voice AI implementations. The minutes figure is a separate total across customer accounts in usage reporting. They are not a universal dealership benchmark or a guaranteed result.
of measured call minutes handled by Swifty Voice AI
The share of call minutes handled by Voice AI within the customer implementations included in the review.
AI voice minutes handled across customer accounts
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