Conversation capture
Capture customer intent, contact information and relevant vehicle context from Voice AI and webchat journeys.
Automotive lead management
Give every suitable enquiry a clear owner and next step.
Capture what the customer wants from calls and webchat, check it against dealership rules and send it to the right salesperson, team or booking process.
I'd like to part exchange my estate car. Can someone call me after 4pm? Interested inPart exchangeVehicleEstate carPropensityHot prospectOwnerSTSam TurnerNext stepCall back about a part exchangeToday, after 4pm · Sam TurnerWritten to your CRM
Lead management capabilities
Keep the enquiry intact from first conversation to follow up.
Dealership qualification rules
Check each opportunity against the information and criteria the dealership needs before someone acts on it.
Clear ownership
Move suitable opportunities to the appropriate dealership team, booking path or follow up action.
Appointment journeys
Move suitable sales and service demand into the right booking request and availability check.
Dealership needs
Make the next step clear for sales and service demand.
Website enquiries
Turn an informed webchat into a structured enquiry, appointment request or dealership handoff.
Call opportunities
Keep the customer request and vehicle details captured during a Voice AI call, then send them to the right owner or action.
Sales appointment requests
Move suitable vehicle and test drive enquiries into the dealership's booking process.
Frequently asked
Automotive Lead Management questions, answered clearly.
Where can Swifty capture customer opportunities?＋
Swifty currently captures customer intent from configured Voice AI calls and automotive webchat journeys. The exact sources and information available depend on the approved implementation.
Does Lead Management replace our CRM?＋
Swifty is designed to work around the dealership's existing systems and processes. It organises conversation context and next actions, while the exact system connections and source of record are agreed for each implementation.
Can a lead move directly into a booking journey?＋
Yes. Suitable sales and service opportunities can move into a configured appointment journey when the required system access, availability and dealership rules are in place.
Bring your real lead journey
See how Swifty could connect your customer opportunities.
We will map your lead sources, qualification rules, booking journeys, owners and fallback paths to a relevant demonstration.
Book a Lead Management demo