Answers the main line
Swifty can answer your main number first, find out what the caller needs and send them the right way.
AI receptionist for car dealerships
The AI receptionist for UK car dealerships.
An AI receptionist answers the phone for your dealership. Swifty answers your main line, busy-time overflow and out-of-hours calls, finds out what the caller needs, then transfers the call, takes a message, or books a callback, a service visit or a test drive.
Swifty AI · 00:44Parts department
SwiftyGood morning, thanks for calling. Which department can I connect you with? CallerUm, I want to order in new locking wheel nuts. SwiftyWould you like the Parts department? CallerYes, please. SwiftyI'll put you through to the Parts department now. Parts departmentAnswered, 24 sConnected to the Parts department
SwiftyGood morning, thanks for calling. Which department can I connect you with? CallerUm, I want to order in new locking wheel nuts. SwiftyWould you like the Parts department? CallerYes, please. SwiftyI'll put you through to the Parts department now. Parts departmentAnswered, 24 sConnected to the Parts departmentWhat it does
Six jobs Swifty does on dealership calls.
Picks up when your team is busy
Your phone system sends overflow calls to Swifty, so a busy line still gets an answer.
Takes calls out of hours
When every department is closed, Swifty answers, then books a visit or a callback, or takes a message for the right team.
Transfers to the right person
It transfers the caller to a department, a named person or an approved outside number. If nobody answers, the caller comes back to Swifty.
Books services, test drives and callbacks
If a call is not transferred, Swifty can book a staff callback at a time the caller chooses. It books test drives, and on supported dealer management systems, it books, changes and cancels workshop visits.
Records and summarises every call
Each call has a recording, a transcript and a summary with the caller's name, number, vehicle, department and message.
Voice AI customer results
What changed when Swifty handled routine dealership calls.
The percentage results come from customer implementations of Swifty Voice AI and are based on internal operational data. The voice minutes figure is a separate total from customer usage reporting.
reduction in measured human time spent on routine calls
Less human time was needed for the routine call journeys included in the internal review.
of measured call minutes handled by Swifty Voice AI
AI voice minutes handled across customer accounts
How Voice AI compares with other ways to answer calls.
A general comparison of common ways to handle dealership calls. Swifty follows your dealership's approved rules, systems and scope for each journey.
| Out of hours | Busy periods | Knows why they call | Takes the details | Right team | Bookings | Records the call | |
|---|---|---|---|---|---|---|---|
| Swifty Voice AIAnswers day and night, takes the overflow at busy times and follows your rules. | Yes | Yes, as overflow | Yes | Yes | Yes, by your rules | Yes | Yes |
| Extra receptionistStaffed hours only, and one call at a time. | Staffed hours only | One call at a time | Yes | Yes | Yes | Yes | If notes are taken |
| VoicemailTakes a message, if the caller leaves one. | Takes a message | Takes a message | No | If the caller leaves them | No | No | Audio message only |
| Phone menu (IVR)Callers pick from a menu, then wait in a queue. | Menu only | Queues the caller | By menu choice | No | By menu choice | No | No |
Missed call calculator
What could unanswered calls cost your dealership?
Enter your own figures to estimate the booking value behind calls that nobody answers.
1,500
15%
20%
£200
- Unanswered calls each month
- 225
- Possible bookings each month
- 45
- Possible booking value each month
- £9,000
Possible booking value each year£108,000
This estimate uses only the figures you enter. It is not a Swifty customer result.
Book a Voice AI demoFrequently asked
Questions dealers ask about AI receptionists.
What does an AI receptionist do for a car dealership?＋
It answers calls for the dealership, finds out what each caller needs and does the next step. Swifty transfers the call, takes a message, or books a staff callback, a service visit or a test drive, and it records every call.
Can an AI receptionist book test drives?＋
Yes. Swifty speaks to sales callers itself, and books test drives, sales appointments and workshop visits.
What happens if nobody answers a transfer?＋
The caller comes back to Swifty. It takes a message for the right team or books a callback at a time the caller chooses.
Does it work with our phone system?＋
Swifty runs on Swifty PBX and on Twilio numbers. Your phone system can send calls to it, for example when the line is busy or the dealership is closed.
Does Swifty make outbound calls?＋
Yes. Swifty answers calls and makes outbound calls too.
Which languages does it speak?＋
Swifty speaks English and other languages.
How much does an AI receptionist cost for a dealership?＋
Pricing depends on the capabilities and scope your dealership needs. Book a demo and we will prepare a quote for your dealership.
See it on your calls
Hear Swifty answer a dealership call.
Bring one call type, such as a busy service line or out-of-hours calls. We will show you how Swifty handles it.
Book a demo