Answer more calls
Use Swifty for primary call answering, busy periods or calls outside opening hours around the dealership's operating model.
Automotive Voice AI for dealerships
Answer more calls without adding pressure to the team.
Use Swifty for your main line, busy periods or calls outside opening hours. It finds out why the customer is calling, collects the useful details and moves them to the right team, booking or follow up action.
Swifty AI · 00:44Parts department
SwiftyGood morning, thanks for calling. Which department can I connect you with? CallerUm, I want to order in new locking wheel nuts. SwiftyWould you like the Parts department? CallerYes, please. SwiftyI'll put you through to the Parts department now. Parts departmentAnswered, 24 sConnected to the Parts department
SwiftyGood morning, thanks for calling. Which department can I connect you with? CallerUm, I want to order in new locking wheel nuts. SwiftyWould you like the Parts department? CallerYes, please. SwiftyI'll put you through to the Parts department now. Parts departmentAnswered, 24 sConnected to the Parts departmentCore capabilities
A useful first response for the calls your team handles every day.
Understand intent and context
Recognise whether the caller needs sales, service, parts or reception and collect the useful customer and vehicle details.
Route or book
Apply the dealership's rules to transfer the caller, support a booking or create the right follow up action.
Record the result
Keep the customer request and resulting action available for dealership follow up, analysis and coaching.
Voice AI customer results
What changed when Swifty handled routine dealership calls.
The percentage results come from customer implementations of Swifty Voice AI and are based on internal operational data. The voice minutes figure is a separate total from customer usage reporting.
reduction in measured human time spent on routine calls
Less human time was needed for the routine call journeys included in the internal review.
of measured call minutes handled by Swifty Voice AI
AI voice minutes handled across customer accounts
How Voice AI compares with other ways to answer calls.
A general comparison of common ways to handle dealership calls. Swifty follows your dealership's approved rules, systems and scope for each journey.
| Out of hours | Busy periods | Knows why they call | Takes the details | Right team | Bookings | Records the call | |
|---|---|---|---|---|---|---|---|
| Swifty Voice AIAnswers day and night, takes the overflow at busy times and follows your rules. | Yes | Yes, as overflow | Yes | Yes | Yes, by your rules | Yes | Yes |
| Extra receptionistStaffed hours only, and one call at a time. | Staffed hours only | One call at a time | Yes | Yes | Yes | Yes | If notes are taken |
| VoicemailTakes a message, if the caller leaves one. | Takes a message | Takes a message | No | If the caller leaves them | No | No | Audio message only |
| Phone menu (IVR)Callers pick from a menu, then wait in a queue. | Menu only | Queues the caller | By menu choice | No | By menu choice | No | No |
Missed call calculator
What could unanswered calls cost your dealership?
Enter your own figures to estimate the booking value behind calls that nobody answers.
1,500
15%
20%
£200
- Unanswered calls each month
- 225
- Possible bookings each month
- 45
- Possible booking value each month
- £9,000
Possible booking value each year£108,000
This estimate uses only the figures you enter. It is not a Swifty customer result.
Book a Voice AI demoDealership use cases
Use Voice AI where it takes pressure off your team.
Sales and test drive enquiries
Capture the vehicle of interest, customer requirements and preferred appointment before routing the opportunity to the sales team.
Service calls
Understand the service request, collect the vehicle details and move the caller to the right service booking or follow up action.
AI switchboard
Identify the correct department and transfer the caller with useful context or use a safe fallback when a live route is unavailable.
Frequently asked
Automotive Voice AI questions, answered clearly.
Can Swifty answer primary, overflow and out of hours calls?＋
Yes. Swifty can be configured for all three operating modes: as the primary call answering layer, for overflow when dealership teams are busy, and for out of hours coverage.
Can Swifty transfer a caller to a dealership team?＋
Yes. Swifty can use configured routing and escalation rules to transfer suitable calls to the relevant team, with a safe fallback when the intended route is unavailable.
Can Swifty support sales and service bookings?＋
Swifty supports appointment booking journeys for suitable sales and service use cases. The exact journey depends on the dealership's systems, availability, business rules and approved scope.
Bring your real call journey
Hear how Swifty could handle your dealership calls.
We’ll use your departments, call reasons, booking rules and fallback paths to make the demonstration relevant.
Book a Voice AI demo