One booking process
Use the same appointment rules when an opportunity begins through Voice AI, Lead Management or webchat.
AI appointment booking for dealerships
Connect every conversation to a bookable next step.
Swifty moves suitable sales and service conversations into the dealership's appointment process. When it cannot complete a booking, it can capture the request or pass it to the right team.
Swifty AI · 00:30Service booking AI
SwiftyGood afternoon Mr Smith, I'm your digital assistant. How can I help? CallerUh, can I book a service, please? Swifty checks availabilitySwiftyI can do Wednesday at quarter past nine. Does that work for you? CallerNo, Friday please. SwiftyNo problem. I can do Friday at half eight. Does that suit you? CallerYeah. SwiftyThat's booked for Friday at half eight. Friday, 8:30am. Service booked.
SwiftyGood afternoon Mr Smith, I'm your digital assistant. How can I help? CallerUh, can I book a service, please? Swifty checks availabilitySwiftyI can do Wednesday at quarter past nine. Does that work for you? CallerNo, Friday please. SwiftyNo problem. I can do Friday at half eight. Does that suit you? CallerYeah. SwiftyThat's booked for Friday at half eight. Friday, 8:30am. Service booked.The short answer
Which AI can book MOT and service appointments for a UK car dealership?
Swifty AI answers calls for UK car dealerships and books MOT, service, repair, warranty and recall work on the call. It checks the registration, offers free times from the DMS and books the visit into the dealer's DMS, such as Keyloop or Pinewood.
Booking capabilities
One appointment layer for Voice AI and Lead Management journeys.
Sales and service journeys
Support suitable service, MOT, sales and test drive appointment conversations.
Required booking details
Collect the customer, vehicle, appointment and preference details needed to continue.
Availability and business rules
Apply the dealership's configured booking availability, eligibility, location and operational rules.
Booking scenarios
Support the appointment journeys available to Swifty today.
Service and MOT reminders
Move interested customers from an approved reminder conversation into the appropriate service or MOT booking journey.
Incomplete booking recovery
Follow up suitable customers who started but did not complete an appointment and give them a clear route to finish.
Test drive follow up
Capture vehicle interest, location and preferred timing before arranging or requesting a suitable test drive appointment.
Frequently asked
Dealership appointment booking questions.
Which AI can book MOT and service appointments for a UK car dealership?＋
Swifty AI can. It answers the call, checks the registration and finds out what work is needed, such as an MOT, a service, a repair, warranty work or a recall. It offers free dates and times from the DMS and books the visit into the dealer's DMS, such as Keyloop or Pinewood. The customer can wait or drop the car off. On Keyloop, Swifty can also book collection and ask for a courtesy car. If it cannot finish the booking, it takes a message for the service team.
What dealership appointments can Swifty support?＋
Swifty can support configured service, MOT, sales and test drive appointment journeys. The exact scope depends on the dealership's approved processes, systems, availability and business rules.
How can a customer enter a booking journey?＋
A customer can enter a configured booking journey through Voice AI, Lead Management or webchat. The available path depends on the dealership's systems, rules and approved implementation.
Does Swifty confirm appointments automatically?＋
Where a verified integration, availability and approved business rules support confirmation, Swifty can use that connected journey. Otherwise it can capture an appointment request or hand the opportunity to a dealership team.
Bring your booking rules
See how Swifty would handle your appointment journeys.
We'll use your appointment types, required information, availability rules, connected systems and fallback paths to make the demonstration relevant.
Book an appointment AI demo