Customer and vehicle context
Use approved customer, vehicle and enquiry context when it is needed to understand and progress a conversation.
Dealership system integrations
Connect conversations to the systems that make them useful.
Swifty connects inbound calls, outbound booking and webchat to the approved customer context, availability, appointments, follow up and outcome records required by each dealership journey.
Plain English definition
What does a Swifty integration do?
A Swifty integration connects a customer conversation to the minimum approved dealership data and actions needed to produce a reliable next step. Each system, field and booking journey is configured around the dealership.
Integration capabilities
Connect context, action and ownership.
Availability and booking
Check configured availability and create a confirmed appointment, booking request or dealership follow up according to system access and rules.
Conversation outcomes
Return useful results such as booked, follow up required, declined, no answer or opt out to the approved operational destination.
Campaign audiences
Use approved by the dealership data sources, eligibility rules, exclusions and suppression information for outbound journeys.
Human work routing
Create the appropriate callback, task or live handoff when an automated journey requires dealership ownership.
Reporting context
Connect conversation records and outcomes so authorised teams can review demand, activity and next actions.
Integration approach
Start with the dealership outcome, then connect the technology.
Define the outcome
Agree the customer journey, source system, required action and dealership owner before discussing technical access.
Map the data
Document the minimum fields, permissions, source of truth rules and permitted write back behaviour.
Test the journey
Validate representative success, exception, unavailable system and human handoff cases before release.
Monitor and improve
Keep failures, exceptions and ownership visible so the integration can be reviewed without losing customer opportunities.
Integration scope starts with an outcome, not a connector logo
A logo does not explain whether a connection can read availability, create an appointment, update a customer record, preserve an opt out or recover safely when a system is unavailable. Swifty therefore defines integrations around the actual dealership journey and publishes named compatibility only when it can be verified.
What Swifty needs from the dealership
- The intended customer journey and accountable dealership owner.
- The approved source system, access method and minimum required data.
- The booking, update or follow up authority Swifty is permitted to use.
- The failure, exception and human handoff rules.
- Representative test cases and an agreed acceptance process.
Safe behaviour when a system cannot complete the action
Swifty should not invent availability or present an appointment as confirmed when the connected system has not accepted it. The configured fallback may capture a request, record the unresolved outcome, offer another approved route or assign human follow up.
Frequently asked
Questions buyers should ask.
Which dealership systems does Swifty integrate with?＋
Integration scope is confirmed during discovery because system access, available APIs, dealership configuration and required outcomes vary. Swifty will publish named integrations only when the connection and public claim have been verified.
Does Swifty replace the dealership's existing systems?＋
No. Swifty is designed to connect customer conversations to the dealership systems and workflows that remain the approved source of truth.
Can Swifty write appointments and outcomes back?＋
Where approved access and a suitable interface exist, Swifty can support configured appointment, request, outcome or follow up updates. The exact authority and fallback are agreed for each journey.
What happens if a connected system is unavailable?＋
The implementation should define a safe fallback, such as creating a request, recording the unresolved outcome or assigning human follow up, rather than presenting an unverified confirmation.
Can an integration start with a file or manual process?＋
Some journeys may begin with an approved import or operational handoff while a deeper connection is assessed. Audience approval, data scope, suppression and outcome ownership still need to be explicit.
Bring your system landscape
Map one valuable dealership journey end to end.
Show us the conversation, systems, booking authority, data requirements, exceptions and operational owner. We will map the practical integration scope.
Discuss an integration