Inbound Voice AI
Answer dealership calls immediately and understand why each customer is calling.
The complete dealership communications platform
Answer andanalyse everyconversation.Capture everyopportunity.
Automotive Voice AI answers and books inbound calls. Outbound booking AI turns approved sales and service opportunities into appointments, supported by sales analysis, coaching and webchat.
Swifty Conversation HubDealership online
Outbound booking call
“Follow up customers who did not complete a booking”
Handling customer request
Swifty starts a relevant conversation, handles common questions and moves interested customers towards an appointment or dealership follow up.
- 01Target the right customer✓
- 02Start a relevant conversation✓
- 03Understand interest and objections✓
- 04Offer the appropriate booking path✓
- 05Record the outcome and next action✓
Dealership outcomeAppointment opportunities captured for the team
Platform capabilities
From first hello to the next best action.
Each capability is useful on its own. The value compounds when they share the same dealership context and customer journey.
Outbound booking calls
Follow up approved sales and service opportunities and move suitable customers into a booking journey.
Appointment booking
Move appropriate sales and service conversations into a clear booking journey.
Sales analysis
Review dealership conversations at scale and surface the signals managers need to act on.
Sales coaching
Turn real conversation evidence into focused, practical coaching for dealership teams.
Automotive webchat
Give website visitors an informed path from question to enquiry, handoff or booking.
AI call routing
Route inbound callers to the right team with useful context and a safe fallback when a person is needed.
Conversation intelligence
Connect calls, chats, booking outcomes and follow up activity in one operational view.
Current Swifty performance data
More customer conversations handled. More advisor time protected.
of call minutes handled by the AI Voice Assistant
reduction in human time spent on routine calls, saving more than 4,000 minutes
increase in service advisor time spent on customer experience and sales
Figures reflect current Swifty operational data and measured advisor workflows.
What Swifty is
Swifty brings every dealership call, chat, booking and coaching insight into one connected communications platform.
Built specifically around automotive customer journeys, Swifty helps dealership teams respond consistently. Routing, booking, follow up and coaching stay connected to the original conversation.
See Swifty in action
A clearer way to understand the whole platform.
See how Swifty handles dealership conversations, connects customer context and moves each call towards the right next action.
Book a personalised demoOne communications platform
Three connected ways to improve every dealership conversation.
Automotive Voice AI
Answer every call. Act on every opportunity.
Give customers an immediate, dealership aware response, then route, book or capture the next best action without losing the conversation.
Explore Automotive Voice AIOutbound booking calls
Turn existing opportunities into booked appointments.
Follow up approved sales and service opportunities consistently, handle the first conversation and record every outcome.
Explore outbound bookingConversation intelligence
Turn every conversation into a coaching signal.
Analyse sales conversations consistently, surface missed opportunities and give managers practical evidence for focused coaching.
See the platformTrust and implementation
Understand what connects and what stays controlled.
Connect conversations to dealership systems and outcomes.
See how Swifty scopes customer context, bookings, outcome updates, campaign sources, fallbacks and human ownership.
Review recordings, access, governance and legal information.
Understand fixed Swifty controls, configured by the customer decisions, human escalation and the approved legal foundation.
Frequently asked
Clear answers for dealership teams.
What is Swifty AI?＋
Swifty AI is an complete communications platform built for automotive dealerships. It combines Automotive Voice AI, call routing and booking, outbound booking, webchat, sales analysis and sales coaching.
Can Swifty answer and route dealership calls?＋
Yes. Swifty can answer inbound calls, understand the customer’s intent, gather relevant context and route the conversation to the appropriate dealership team or a configured fallback.
Can Swifty book appointments?＋
Swifty supports booking journeys for suitable dealership use cases, including sales and service conversations. The exact flow is configured around the dealership’s systems, rules and availability.
Does Swifty support inbound and outbound conversations?＋
Yes. The platform supports inbound Voice AI and approved outbound booking or follow up workflows, with conversation outcomes available for analysis.
Can a caller reach a human?＋
Yes. Call routing and escalation rules can transfer customers to dealership teams when the conversation needs a person or matches a defined handoff path.
How are calls recorded and controlled?＋
Swifty records, transcribes and uses AI to summarise calls. Only users with the appropriate access can view them. The dealership configures campaign audiences, contact policy, disclosure, booking authority, escalation, opt outs, retention, outcomes and controls. Swifty does not disclose personal information during customer conversations.
Hear it for yourself
See how Swifty would handle your dealership conversations.
Bring us your call flows, booking rules and customer journey. We will show you how Swifty can connect them.
Book a demo